Refund Policy

Effective date: September 24, 2026

30-day refund window

To receive a full refund, you must contact us within 30 calendar days after your order is delivered. Requests made after the 30-day window are not eligible for a refund, except where required by law.

A full refund covers the amount paid for the product and any tax charged on the product. Original shipping charges, expedited shipping charges, customs duties, and similar delivery costs are not refundable unless the refund is caused by our error or the law requires otherwise.

How to request a refund

Email info@lunialife.com within the 30-day window. Include your order number and the email address used for the order. We may ask for photos or other information needed to review the request.

Do not send a product back unless we provide return instructions. If a return is required, the item must be sent to the address we provide. Returns sent without authorization may not be accepted.

Subscription orders

Each subscription shipment is treated as a separate order for this policy. A refund request for a subscription shipment must be made within 30 calendar days after that shipment is delivered. Canceling a subscription stops future renewals but does not automatically refund an order that has already been processed or shipped.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 30 calendar days after delivery and include photos when possible. We will review the issue and, if approved, provide a replacement or refund at no additional cost.

Incorrect addresses and unclaimed packages

If a package is returned because the address supplied at checkout was incorrect or the package was not claimed, we may refund the product price after the package is returned to us. Shipping charges are not refundable. Any reshipment charge is the customer's responsibility.

Refund timing

Approved refunds are issued to the original payment method. Please allow 7 to 10 business days after approval for the credit to appear. Your bank or card issuer may require additional processing time.

Contact

Questions or refund requests can be sent to info@lunialife.com.