Shipping policy

Effective date: September 24, 2026

Shipping charges

Shipping for one-time purchases is calculated at checkout based on the order and delivery address.

Your first subscription shipment ships free. Standard shipping charges apply to later subscription shipments. The standard shipping amount displayed during the initial checkout will apply to later shipments unless you are notified of a change.

Processing and delivery estimates

Available shipping methods and estimated delivery dates are shown at checkout. Delivery dates are estimates, not guarantees. Orders may be delayed by carriers, weather, holidays, address issues, inventory constraints, or other events outside our control.

Tracking

When tracking is available, we send it to the email address or phone number associated with the order. Tracking may take time to update after a carrier receives the package.

Delivery addresses

You are responsible for providing a complete and accurate delivery address. Contact info@lunialife.com as soon as possible if an address needs to be changed. We cannot guarantee an address can be changed after an order begins processing.

Lost, damaged, or incorrect shipments

If tracking shows a delivery problem, or if an order arrives damaged or incorrect, email us with your order number and supporting photos when possible. We will review the issue with the carrier and provide the appropriate next step.

International orders

International availability, if offered, is shown at checkout. The recipient is responsible for customs duties, import taxes, brokerage fees, and compliance with local import rules unless checkout states otherwise.

Returns and refunds

Shipping terms are separate from refund eligibility. Review our Refund Policy for the 30-day refund window and refund conditions.

Contact

Shipping questions can be sent to info@lunialife.com.