Refund policy

Effective date: October 30, 2026

First order refund (one-time purchases only)

We stand by our product. If your first order with Lunia Life is a one-time purchase (not a subscription), we will provide a full refund for that order. This first order refund applies to Lunia Restore only and does not apply to Lunia Rêve. To receive it, you must contact us within 30 calendar days after your first order is delivered. Requests made after the 30-day window are not eligible for a refund, except where required by law.

A full refund covers the amount paid for the product and any tax charged on it. Original shipping charges, expedited shipping charges, and similar delivery costs are not refundable.

We do not provide refunds for any subsequent orders, except for damaged or defective items as described below, or where required by law.

How to request a first order refund

Email info@lunialife.com within the 30-day window. Include your order number and the email address used for the order. We may ask for photos or other information needed to review the request.

Do not send a product back unless we provide return instructions. If a return is required, the item must be sent to the address we provide. Returns sent without authorization will not be accepted.

Subscription orders

We do not offer refunds on subscription orders. This includes the first subscription order, every renewal, and the prepaid 3-Month Delivery plan. The only exceptions are damaged or defective items, as described below, or where required by law.

You may cancel your subscription at any time. Canceling stops future renewals. It does not refund an order that has already been processed. If you cancel after a subscription order has been processed, we cannot refund that shipment, but we will cancel all future shipments. To avoid a renewal charge, cancel before the renewal is processed.

Lunia Rêve sleep mask

Lunia Rêve is not refundable and cannot be returned, except when it arrives damaged or defective. To make a claim, follow the damaged or defective items process below and include photos that clearly show the damage or defect. Claims without photographic proof will not be approved.

Damaged or defective items

If an item arrives damaged or defective, contact us within 30 calendar days after delivery. Include photos showing the damage or defect; we may ask for more information to review the issue. If approved, we will provide a replacement or refund at no additional cost. This applies to every order, including subscription orders.

Incorrect addresses and unclaimed packages

If a package is returned because the address supplied at checkout was incorrect or the package was not claimed, we cannot offer a refund on the product, taxes, or shipping charges.

Refund timing

Approved refunds are issued to the original payment method. Please allow 7 to 10 business days after approval for the credit to appear. Your bank or card issuer may require additional processing time.

Orders placed before October 30, 2026

Orders placed before the effective date above remain covered by the refund policy that was in effect when the order was placed.

Contact

Questions or refund requests can be sent to info@lunialife.com.

Changes to this policy

We may update this Refund Policy periodically. Updates will be posted with a new effective date.

Perlka Inc. (incorporated in Delaware), 8 The Green, #19462, Dover, DE 19901, United States.